Refund Policy – Palactix

Last updated: January 5, 2026

Palactix is a subscription-based SaaS platform for digital marketing agencies.

Evaluation Period

New customers receive a 14-day evaluation period with full access to all core features.
The evaluation period begins once you successfully connect your first client account using your own app credentials.

Refunds

After the evaluation period ends, subscriptions become paid.
Subscription fees are non-refundable, except where required by applicable law.

If you believe you were charged in error or have a billing concern, please contact us at [email protected], and we will assist you.

Cancellation

You may cancel your subscription at any time via your account settings.
Upon cancellation, access continues until the end of the current billing period. No prorated refunds are provided for unused time.

Billing & Payments

All payments and refunds are processed by Paddle, which acts as the Merchant of Record for Palactix and handles applicable taxes and compliance.

Questions

If you have any questions regarding billing or refunds, please contact [email protected].